TERMS AND CONDITIONS
Rates
All published rates exclude 7% accommodation (Tourism) tax. The Freedom Hotel published rates are stated in US Dollars as per room per night. Rates published are confirmed in US Dollars and are based on the number of occupants offered in your e-mail confirmation per room, per night.
Bookings
Bookings must be guaranteed by a major credit card. Prepaid bookings will be charged room charge x the number of nights x the number of rooms at the time of booking through the payment method offered. When the booking is confirmed, a reservation number will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or change. Acceptance will be made by us (and a contract executed) once full payment is received from you.
We reserve the right to modify or cancel reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
Hotel Policies
Check-in time - 15:00; Check-out time – 12:00.
Complimentary Self-Parking when available.
Should a guest be unable to settle the account upon departure, The Freedom Hotel is authorized to bill guest via guest's credit card. The Fredom Hotel has the right to ask for full payment daily for guest's room, food and beverage charges and has complete discretion to determine guest's credit card standing within the hotel. Should guest be unable to settle account upon request, The Freedom Hotel has the right to revoke the accommodation agreement although the predetermined length of stay has not been completed.
A credit card must be provided at check-in, to serve as a guarantee for the booking. A security deposit of $150 USD to cover incidental charges in addition to the room charges is required upon registration. Guests arriving after 18:00 will receive instructions for registration.
The Freedom Hotel is NON-SMOKING inside all buildings, rooms, elevators and floors. Guests are not allowed to smoke in any rooms. Smoking in any room will result in a cleaning fee of $500.00 that will be placed on guest’s room account.
No pets allowed.
The placing of any valuables in the security box is done solely at guest's own risk.
The Freedom Hotel ensures the safety of its guests. The Freedom Hotel has taken all precautions to ensure that its staff is Covid-19 free, well trained and health and hygiene protocols are in place. The Freedom Hotel takes no liability for any costs relating to guest that may test positive for Covid-19 during their stay. Guest will be full liable for any/all medical cost during their stay at The Freedom Hotel.
Availability
In the rare case that the hotel cannot accept a booking, guests will be offered a full refund. In the case of an act of God (strike, war, etc.), the hotel will do its utmost to find an alternative accommodation in another accommodation but will not be held responsible if this is not possible.
Cancellations
A guest can cancel a reservation free of charge until 24 hours before arrival.
A guest will be charged the cost of the first night if they cancel within 1 day before arrival.
In the event of non-arrival or cancellation after the allotted cancellation period, a charge equivalent to the total reservations at the rate at which the reservation was made will be collected; in the instance of an online payment where monies have been paid, no refund will be given. Normal terms of payment apply to these charges.
Payment
Most major credit and debit cards are accepted. Unless prepaid, full payment for room, tax, service charge and incidentals for the entirety of the stay will be taken at the time of arrival.
Privacy Policies
The Freedom Hotel (thefreedomhotel.com) understands the security of your personal information is important. We appreciate your trust in us to handle your information carefully and sensibly. This notice describes our privacy policy. By agreeing to our Privacy Policy or visiting us, you are accepting the privacy policy terms described below.
Protection/PCI Compliance:
We unsure the highest level of data protection, and as a result, you can operate our systems confidently knowing we store and process credit card information (and any other sensitive data) in the cloud, tested against the latest and most mature set of PCI compliance requirements. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, encrypting information inputted for The Freedom Hotel. Throughout our online networks, we display only the last four digits of your credit card. Firewalls are used to protect against unlawful access. We take every reasonable precaution to assure that your information is secure, knowing it is not possible to guarantee absolute security.
Personal Information:
We may receive and store personal information (including but not limited to name, gender, phone number, address, email, etc.) entered our system. You may select not to provide certain personal information. We use this personal information to answer your requests, customize your experience, and for the general betterment of communication. It may be required to turn over your information to law enforcement when applicable. We are not liable for information you voluntarily share on social media or in the public domain. We will take the necessary steps to ensure your information is kept for a duration of time only as needed. We may share your information provided with other companies who provide goods or services that you are interested in. We may collect your information through various channels including direct contact, social media, newsletters, business partners, etc.
Cookies:
Cookies transfers information to your hard drive that allows a company to recognize you, bettering the customized experience and allowing us to send you special offers. You may opt-out of cookies by disabling them by going through your preferred web browser, clicking on the “help” button, and following instructions to prevent the browser from accepting cookies.
Opt-Out:
You may choose whether to receive emails, newsletters, online marketing collateral, etc. from us. To opt-out please send an email to: info@thefreedomhotel.com with the corresponding information: Subject line: Opt-Out; State your name, email address and the specific hotel. For more information or concerns, you may contact our corporate offices at info@thefreedomhotel.com.
GDPR:
European residents receive rights under GDPR. GDPR (General Data Protection Regulation) provides certain rights for EU residents. You may decline to share certain information with us, in which case we may not be able to provide some of the features and functionality of the website. These rights include, in accordance with applicable law, the right to object to or request the restriction of processing of your Personal Information, and to request access to, rectification, erasure and portability of your own information. Where we process your Personal Information on the basis of your consent, you have the right to withdraw that consent (noting that such withdrawal does not affect the lawfulness of any collection performed prior to the date on which we receive notice of such withdrawal and does not prevent the Processing of your Personal Information in reliance upon any other available legal bases). Requests to withdraw your consent should be submitted by contacting us using the contact instructions specified below. We retain your Personal Information for the time necessary to accomplish the purpose for which such information was collected. You have the right to ask us to confirm whether we are processing your Personal Information, receive information on how your data is processed, obtain a copy of your Personal Information, request that we update or correct your Personal Information, and request that we delete Personal Information in certain circumstances by contacting us using the contact instructions specified below. If you are an EU resident and have any unresolved privacy concern that we have not addressed satisfactorily after contacting us, you have the right to contact the appropriate EU Supervisory Authority and lodge a complaint. If the GDPR applies to you as an EU resident and you have a request or concern, please contact us at info@thefreedomhotel.com and specify as follows: Subject line: GDPR State your name, email address and the specific hotel.
Children
We do not sell products or services to children. If you are under 18, you may use this site only with involvement of a parent or guardian. We request that no minors provide us with Personal Information.
Non-Related Entities
This privacy policy does not address, and we are not responsible for the privacy, data, or other practices of any entities outside of The Freedom Hotel, including franchise companies, Hotel owners, agents, business partners, or any third party operating any site or service to which may be linked to from this site. The inclusion of a link on this site does not imply endorsement of the linked site or service by us. We have no control over, and are not responsible for, any third party’s collection, use and disclosure of your Personal Information. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others.
In addition, we are not responsible for the data collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data you disclose to other organizations through or the Apps or our Social Media Pages.
Complaints
Despite the care and effort extended by The Freedom Hotel, you may feel you have grounds for a complaint regarding your accommodation or your stay in the hotel. We kindly request you to communicate such a complaint to the management immediately in person. If necessary, a written report of your complaint will be made, and you may rest assured of our utmost care in trying to find a satisfactory solution. If the complaint should not be handled to your satisfaction, you have the opportunity to lodge a written complaint, within one month from your date of departure, with:
The Freedom Hotel attn: Customer Services. Your complaint will again be handled with great care. In the event that it still remains impossible to reach a satisfactory solution, it is possible for you to appeal to refer the case to the competent Court. Please be informed that the Board of Arbitration is an independent semi-judicial committee and that its verdicts are binding.
Travel documents
You are personally responsible for obtaining the relevant documents regarding your journey and stay. The Freedom Hotel rejects any responsibility and/or liability for damages or costs ensuing from the absence of the necessary documents.
No claim can be laid on The Freedom Hotel on the grounds of apparent and obvious omissions in print and these are not binding. These General Conditions substitute all and any previous publications.
Applicable law
Any agreement or contract between you and The Freedom Hotel is exclusively governed by the law of Curaçao.